FinTech Automation Trends Impacting The Industries

The FinTech industry is rapidly growing towards automation to increase efficiency. The movement towards software programs and specific tools increases accuracy and the speed of the process. Many of these programs demand prior knowledge, specialized training, and adaptability. Automation simplifies complex tasks and helps with competitive procedures. It enhances safety measures and accuracy while minimizing the scope of human error. Experts say that the FinTech industry will improve its tech integration exponentially over the coming years.

Here are the Top FinTech Trends Impacting the Industries:

1. Human Resource Management

Managing your Human Resources was one of the least mechanical components of your business, but with the introduction of automated softwares like 15five and Workday, employee management and assisting workflow without requiring your manual efforts have improved the picture. With the increasing demand for Human Resource Management software for its known and proven efficiency, Finance companies have also understood the importance of thoughtfully managing your human resources. Effective resource utilization improves the productivity of employee satisfaction and business.

2. Customer Support

FinTech is a customer-centric enterprise. Attracting new customers and retaining the existing ones demands an excellent customer engagement strategy. Automating your customer servicing process will effectively deliver uninterrupted customer service, resulting in enhanced customer retention. Automated software like Zen Desk and Fresh Desk are efficiently reducing many companies’ headcount required for customer service departments. Chatbots are popularly used automation tools, improving customer service in FinTech industries.

3. Mobile

Mobile-oriented tech is now considered an integral part of the core workflow in FinTech companies. The industry primarily relies on its ability to get work done efficiently from anywhere. Software that speeds up communication and productivity is gaining popularity among FinTech companies. Mobile-based technology is considered the source to enhance the efficiency of the employees because of its ease of accessibility.

4. Billing/Invoicing

Modern payment systems continue reinventing the way; FinTech companies automate business functions. While there still are companies stuck in the past and not wholly leveraging the potential of automated payment systems, experts suggest that the time automated payment systems penetrate the whole industry is not far. Automating the billing and invoicing process benefits both vendors and customers. Vendors can offer reduced prices and get paid faster while customers get higher value delivered for their purchases.

5. Accounting

Accounting, Bookkeeping, and Tax Filing consume a lot of time and effort for any business organization. But thanks to automation, there are softwares available to help you fasten the processes and save time to focus on other essential aspects of running your business efficiently. With manual Accounting and Bookkeeping processes, there is a high scope of human error, but with automation, the scope of manual errors is negligible.


Automation is impacting Fintech in various complex ways, so the employees must have a better understanding of the software and the training on different software systems to ensure they walk hand-in-hand with the automation and benefit from it instead of considering it as a potential threat to their jobs.